About Us
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The ICCA Association was founded in April 1994 to facilitate contact
and the exchange of information between Consumer Care Managers in the
Food and Drinks, Personal and Home Care Industry. The organisation's
aim is to be proactive and improve the service given to consumers
contacting Consumer Care Departments by the exchange of information,
ideas, and expertise. Members benefit from informal contact with like
minded and sympathetic professionals dealing with day to day problems
arising in this field. The benefits include:-
- A regular information / Food Law Bulletin
- Guidelines for the Handling of Consumer Complaints
- Providing education and training to improve industry standards
- Understanding and influencing legislation affecting the industry
- Liaison with other professional bodies
- Availability of legal advice sympathetic to the industry
- Access to the major Benchmarking Exercise of Consumer Care within the Food and Drink, Personal Home Care Industry
Membership is open to Food and Drink, Personal and Home Care Manufacturers, distributors and their associated companies.
For further details contact the Secretary
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